At the St. Kitts-Nevis-Anguilla National Bank Limited we are dedicated to providing our customers with the highest level of proficiency in delivering our products and services as well as promptly assisting and responding to them. While we are always delighted to receive any positive comments you might have, unfortunately, there may be occasions when we will fall below our own high standards, possibly a delay in processing a transaction or an error while processing a transaction. It is also important for us to hear about any problems that may arise, so that we can resolve the problem and maintain your trust We take our customers’ feedbacks, concerns and complaints with a great deal of due care and attention, as our customers’ inputs constitute a key element toward improving our standards, policies, products and services.
We understand that there could be few incidences where a customer might not fully be satisfied with the Bank’s products, services or responses. Therefore, we encourage our customers to immediately contact us if at any stage they feel that our service levels are not up to their expectation.
The Bank has a strict time frame toward resolving the customers’ complaints swiftly and promptly. Below is a simplified easy-to-use guide on how to communicate the complaint to us.
We encourage our customers, in case they are having any concerns, to contact their normal point of contact within the Bank or the concerned department. If you are not satisfied with the answers/clarifications, you can immediately proceed with submitting your written complaint as noted below.
Filing a Complaint
Customers wishing to file a complaint must do so in writing by letter, fax or e-mail. If the complainant’s account of the situation is incomplete or there is information missing, we may contact the client to obtain further written information.